Public service
Citizen Command
Citizen Command is a single-window citizen services platform covering permits, complaints, service requests and social welfare administration.
01The problem
A citizen deals with each agency separately and starts again each time. There is no single place to make a request, no way to see progress, and no record that survives the counter. Complaints are resolved when they are escalated rather than when they are received, and welfare reaches whoever is on the list rather than whoever qualifies.
02Capability
Citizen Portal
A single place for citizens to request services and track progress.
Permits & Licences
Applications routed through governed approval workflows end to end.
Complaints Resolution
Every complaint tracked from submission to resolution, with accountability.
Social Welfare
Benefits distributed against verified eligibility to the right beneficiaries.
04Use cases
- A citizen submits a request once and follows its progress without visiting a counter.
- A complaint is tracked to resolution with the responsible office visible throughout.
- Welfare is disbursed against verified eligibility rather than against a standing list.
—Also on this core
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